Bay Solar & Electrical (BSE)

Terms of Service

These Terms of Service govern the supply, installation, and servicing of electrical and solar products by Bay Solar & Electrical (BSE) - ABN 83 656 214 354. By engaging BSE, accepting a quote, or proceeding with an installation, you agree to these terms.

1. Customer Responsibilities

Proceeding with a quote, payment, or installation constitutes acceptance of these Terms of Service.

Customers must provide accurate information to BSE, particularly regarding eligibility for government incentives (e.g., STCs, rebates).

Customers must ensure that the premises are suitable for installation, including:

  • Structural integrity of the roof

  • Electrical wiring compliant with current standards

  • Safe and unhindered access to the meter box, switchboard, roof, and inverter location

  • Necessary approvals from landlords, owners corporations, or strata bodies

  • Relevant council approvals or planning permissions

Any pre-installation work required (e.g., switchboard upgrades, rewiring, roof repairs) is the customer’s responsibility.

2. BSE’s Role as Installer and Retailer

BSE may act:

  • As a direct supplier and installer to commercial or residential customers, or

  • As an installer on behalf of solar retailers, in which case BSE executes installation work according to the retailer’s contract, pricing, and incentive arrangements.

Where BSE installs systems for a third-party retailer, customers must comply with all obligations specified by the retailer.

3. Small-scale Technology Certificates (STCs) and Large-scale Generation Certificates (LGCs)

For direct sales to customers:

  • Customers assign all rights to applicable incentives (STCs) to BSE in exchange for the point-of-sale price reduction. Any shortfall between quoted and actual STC value is payable prior to installation or commissioning.

  • For systems eligible under the Large-scale Renewable Energy Target (LRET), LGCs remain the property of BSE or its nominated agent unless otherwise agreed in writing. The value of LGCs will be reflected in the contract or rebate arrangement at the time of sale. Customers cannot claim or trade these certificates independently.

For retailer-contracted installations:

  • Incentive ownership (STCs, LGCs) is governed by the retailer’s agreement. BSE executes the installation but is not responsible for incentive assignment or valuation beyond the scope of the retailer contract.

4. Installation Terms

  • Installations are carried out by licensed and qualified professionals.

  • BSE may reschedule installation due to weather or unforeseen events.

  • System performance depends on site-specific factors including orientation, shading, and panel placement.

  • Customers must provide safe site access and, where relevant, spare roof tiles.

  • Any variations or relocations after installation (e.g., due to neighbour or council concerns) are at the customer’s expense.

  • Ownership of installed goods transfers only upon full payment. Stored or partially installed equipment remains the customer’s responsibility against theft or damage.

5. Payments and Fees

  • Commercial installations include a payment schedule outlined in the contract.

  • Final payment is due on installation day or at commissioning and witness testing, as agreed in writing.

  • Overdue accounts incur 10% interest.

  • Credit card payments incur a 2.2% processing fee.

  • All quoted amounts are GST exclusive unless stated otherwise.

6. Liability

BSE is not liable for:

  • Delays outside our control (weather, supply issues, regulatory delays)

  • Damage or faults due to pre-existing non-compliant wiring or plumbing

  • Losses resulting from customer actions or failure to comply with these Terms

7. Metering and Grid Connection

  • Grid connection and meter upgrades may incur separate fees and are dependent on the relevant network authority or energy provider.

  • BSE is not responsible for delays in grid connection, feed-in tariffs, or additional compliance costs imposed by energy authorities.

8. Warranties and Consumer Rights

  • Installation workmanship is covered by a 3-year warranty.

  • Product warranties are provided by the respective manufacturers. BSE will assist with warranty claims where possible.

  • Warranty callouts are limited to business hours and must be performed by BSE or authorised personnel. Callouts for unrelated faults may incur fees.

  • Services and products come with guarantees under the Australian Consumer Law. Customers may be entitled to repair, replacement, or refund depending on the nature of the failure.

9. Cooling-Off Period and Contract Termination

  • Customers have a 10-day cooling-off period from contract signing or deposit payment, whichever is earlier.

  • Either party may terminate if the other breaches obligations.

  • Post-cooling-off cancellations may incur fees to cover work, materials, and associated costs. Deposits may be forfeited.

  • BSE reserves the right to cancel installations if premises are unsafe or access is denied.

10. Changes to Government Incentives

Significant changes or cancellation of relevant incentive programs may allow either party to cancel the agreement without penalty.

11. Legal Framework

  • These Terms are governed by the laws of New South Wales.

  • Where applicable, the Building and Construction Industry Security of Payment Act 1999 (NSW) applies.

11. Effective Date

These Terms of Service (version 1.0) are dated 1st October 2025.